Privacy Policy
How we collect, use, and protect your personal information
This privacy policy explains how ravine-leap collects, uses, stores, and protects personal information when you use our website or services. We are committed to ensuring the privacy and security of your personal data in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Information We Collect
We may collect the following types of personal information:
- Contact information including name and email address
- Enquiry details and service preferences you provide through our forms
- Technical information including IP address, browser type, and device information
- Usage data including pages visited and interaction patterns on our website
- Communication records when you contact us
How We Use Your Information
We use the personal information we collect for the following purposes:
- To respond to enquiries and provide information about our services
- To process and manage vehicle hire bookings
- To communicate with you about your bookings and our services
- To improve our website and services
- To comply with legal obligations
- To protect our legitimate business interests
Legal Basis for Processing
We process your personal data on the following legal bases:
- Consent: Where you have provided explicit consent for specific processing activities
- Contract: Where processing is necessary to fulfil a contract or take pre-contractual steps
- Legitimate interests: Where processing is necessary for our legitimate business interests
- Legal obligation: Where processing is required to comply with law
Data Sharing
We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:
- Service providers who assist in operating our website and business
- Professional advisers including lawyers and accountants
- Regulatory authorities where required by law
- Business transfers in the event of merger or acquisition
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Enquiry data is typically retained for a period of two years unless a booking is made, in which case records are retained for six years for legal and accounting purposes.
Your Rights
Under data protection law, you have rights including:
- The right to access your personal data
- The right to rectification of inaccurate data
- The right to erasure in certain circumstances
- The right to restrict processing
- The right to data portability
- The right to object to processing
- Rights related to automated decision-making
To exercise any of these rights, please contact us using the details provided below.
Data Security
We implement appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
International Transfers
Your personal information may be transferred to and processed in countries outside the United Kingdom. Where such transfers occur, we ensure appropriate safeguards are in place to protect your information in accordance with applicable law.
Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Contact Us
If you have questions about this privacy policy or wish to exercise your rights, please contact us at:
ravine-leap
47 Leadenhall Street
London EC3A 2BJ
Email: [email protected]
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues.
Last updated: June 2026